Information
General Info & Annual Enrollment
Oncor HR Service Center
Website: myhrconnection.oncor.com
Email: oncorhr@ukg.com
Phone Number: 1.888.565.8803
Representatives available 7:30 a.m. - 5:30 p.m. CST
Benefits & Live Well
Website: intranet.corp.oncor.com
Website: oncorbenefits.com/ee
Healthcare
Medical
Blue Cross Blue Shield of Texas (BCBSTX)
- Medical Coverage
- 24-Hour Nurseline
- Gender Transition
- Mental/Behavioral Health
- Member Rewards
Website: bcbstx.com
Phone Number: 1.877.213.6898
Mental/Behavioral Health
My Medical Ally: 1.888.361.3944
MDLive: 1.877.213.6898
Magellan Healthcare: 1.800.327.6608
Medical Decision Support
My Medical Ally: 1.888.361.3944
Website: mymedicalally.alight.com
Tobacco Cessation Program
Website: oncorbenefits.com/ee
Health Reimbursement Account (HRA)
Optum Financial
Website: optumfinancial.com
Phone Number: 1.877.292.4040
Health Incentives
Live Well • Navigate
Participation, Incentive Calendar, Physician Result Form:
Website: oncorlivewell.com
Email: info@oncorlivewell.com
Phone Number: 1.888.596.6750
Family Support
Employee Assistance Program
Magellan Healthcare
- Mental/Behavioral Health
- Lifestyle Coaching
- Digital Emotional Wellbeing Program
- Nicotine Cessation Support
- Work-Life Services
- Financial Resources
Website: member.magellanhealthcare.com
Phone Number: 1.800.327.6608
Backup Care Support
Magellan Healthcare
Website: member.magellanhealthcare.com
Phone Number: 1.800.327.6608
Health Tools
Weight Management Support
WW
To Register: ww.com/us/oncor
Phone Number: 1.866.204.2885
BCBSTX
Website: bcbstx.com
Phone Number: 1.877.213.6898
Wondr Health
Website: wondrhealth.com/Oncor
Navigate Health Coaching
Phone Number: 1.888.596.6750
Diabetes and Hypertension Support
Teladoc Health (formerly Livongo)
Website: teladochealth.com/Smile/ONCOR
Website Registration Code: ONCOR
Phone Number: 1.800.Teladoc (835-2362)
Omada
Website: omadahealth.com/oncor
Phone Number: 1.877.213.6898
Muscular Pain Support
Hinge Health
Website: hinge.health/oncor
Phone Number: 1.855.902.2777
Airrosti Rehab Centers
Website: airrosti.com
Phone Number: 1.800.404.6050
Financial & Insurance
Life, AD&D, LTD
MetLife
To Check a Claim Status:
Phone Number:
1.800.638.6420 (Option 2)
- Funeral Planning
- Grief Counseling
To Report an Absence Under FMLA (Family and Medical Leave Act):
Phone Number: 1.877.638.8269
To Report a Death Under the Life Insurance Plan:
Phone Number: 1.888.565.8803
Flexible Spending Accounts (FSAs)
Optum Financial
- Health Care
- Dependent Care
Website: optumfinancial.com
Phone Number: 1.877.292.4040
Other Insurance
Voluntary Insurance
Aetna Voluntary Plans
Accident, Critical Illness, Hospital Indemnity
Website: myaetnasupplemental.com
Phone Number: 1.800.607.3366
Allstate Benefits
Whole Life Insurance with Long-Term Care (LTC) Benefits
Phone Number: 1.800.521.3535 (available Mon- Fri, 8 a.m. to 8 p.m. EST)
Identity Theft Insurance
Norton Lifelock
Website: my.norton.com
Phone Numbers:
1.800.607.9174 (available Mon- Fri, 9 a.m. to 7 p.m. EST)
1.800.543.3562 (urgent after hours)